bikbaji's Promise: We believe gambling should always be a form of entertainment, never a source of financial distress or personal harm. Every feature on this page is available free of charge to all registered players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna.
1 Our Commitment to Safe Play
At bikbaji, responsible gaming is not an afterthought — it is a core part of how we build and operate our platform. We understand that for the vast majority of players, betting on cricket, playing slots, or enjoying live casino games is a leisure activity enjoyed in moderation. But we also recognise that for a minority, gambling can develop into a pattern of behaviour that causes genuine harm.
Our responsible gaming programme is designed to support all players: those who simply want helpful tools to manage their activity, those who are beginning to feel that their gambling is getting out of hand, and those who need to take a significant break or stop entirely. Every tool described on this page is available through your bikbaji account at no cost and with no penalty to your account standing.
bikbaji operates on a foundation of three principles: transparency (we are always clear about odds, terms, and risks), player control (you can set limits, take breaks, and exclude yourself at any time), and active support (our team is reachable 24/7 in English to assist any player who needs guidance).
We do not market to players who have activated self-exclusion or a cool-off period. We do not send promotional communications to players who have restricted their accounts. We audit our responsible gaming tools regularly to ensure they function correctly and are easy to access within the platform.
Gambling Is a Form of Entertainment
Gambling should always be funded from disposable income — money you can afford to lose without affecting your daily life, family responsibilities, or financial obligations. Never use money set aside for rent, bills, food, or essential expenses to fund your gambling activity.
2 18+ Age Restriction Policy
The bikbaji platform is strictly for adults aged 18 years and above. This is a firm, non-negotiable requirement. We apply age verification measures at the point of registration and during the KYC (Know Your Customer) process to ensure that no person under the age of 18 can open or use a bikbaji account.
Why We Enforce This Rule
Gambling by minors is associated with a significantly elevated risk of developing problem gambling behaviours later in life. Protecting young people from exposure to gambling products is one of our most important obligations — both ethically and under the terms of our platform operating standards.
What We Do to Verify Age
- All new registrations require submission of a date of birth, which is cross-checked against identity documents during KYC verification.
- Accepted identity documents include the Bangladesh National ID card, valid passport, and driving licence — all of which display the holder's date of birth.
- Accounts that cannot be age-verified within the required timeframe are suspended until verification is completed.
- Any account found to belong to a person under 18 is immediately closed, all balances are forfeited, and the matter is escalated to our compliance team.
Parental Controls
If you are a parent or guardian in Bangladesh and are concerned that a minor in your household may be accessing the bikbaji platform, we strongly encourage you to use device-level parental control software to restrict access to gambling websites. You should also contact our support team immediately if you have evidence that a minor has created an account. We will act on all credible reports promptly.
Zero Tolerance for Underage Gambling
bikbaji applies a zero-tolerance policy to underage gambling. Any attempt to circumvent our age verification process — including the use of another person's identity documents — constitutes a serious breach of our Terms & Conditions and will result in immediate account termination and forfeiture of any associated funds.
3 Recognising Problem Gambling
Problem gambling can affect anyone regardless of income, background, or how long they have been gambling. It often develops gradually, and many people do not recognise it in themselves until it has already caused significant harm. Knowing the early warning signs is the first step toward addressing the issue.
Common Warning Signs
The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone you know, we encourage you to use the tools available on bikbaji or seek independent support.
Self-Assessment
bikbaji provides a brief self-assessment tool to help you reflect on your gambling habits. Answer the following questions honestly. If you answer "Yes" to three or more, we strongly recommend using our self-exclusion or time-out tools and reaching out to our support team or an independent counselling service.
Responsible Gaming Self-Assessment
You Are Not Alone
Problem gambling is a recognised condition that responds well to early intervention. Many players in Bangladesh have successfully used the tools and support services listed on this page to regain control. Reaching out is a sign of strength, not weakness.
4 Self-Exclusion & Account Closure
Self-exclusion is one of the most powerful responsible gaming tools available to bikbaji players. When you activate self-exclusion, your access to the bikbaji platform is immediately suspended for the duration you select, and all promotional communications are halted. Self-exclusion is available at no cost and can be activated at any time.
How to Activate Self-Exclusion
- Log in to your bikbaji account and navigate to the Responsible Gaming section of your account settings.
- Select "Self-Exclusion" and choose your preferred exclusion period: 1 month, 3 months, 6 months, 12 months, or Permanent.
- Confirm your selection. The exclusion takes effect immediately — you will be logged out automatically.
- Alternatively, contact our 24/7 support team via live chat or email and request self-exclusion directly. Our agents will process the request immediately.
What Happens During Self-Exclusion
- Your account is locked and you cannot log in for the duration of the exclusion period.
- All pending withdrawal requests will be processed and paid to your verified payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
- You will receive no promotional emails, SMS messages, or bonus notifications from bikbaji during the exclusion period.
- You cannot create a new bikbaji account during an active self-exclusion period. Any new account opened in breach of a self-exclusion will be closed immediately and associated funds forfeited.
Reactivating Your Account
For exclusion periods of 1–12 months, your account may be reactivated at the end of the selected period upon your written request and completion of a brief responsible gaming check. For Permanent self-exclusion, the exclusion cannot be reversed under any circumstances. We treat permanent self-exclusion requests with the utmost seriousness and will not reactivate permanently excluded accounts regardless of subsequent requests.
Permanent Exclusion Is Irreversible
If you choose permanent self-exclusion, your bikbaji account will be closed indefinitely. This decision cannot be undone. If you are considering permanent exclusion, please speak to our support team first so we can ensure you have access to the right support resources before proceeding.
5 Deposit & Spending Limits
Setting deposit and spending limits is one of the most effective ways to keep your gambling activity within a budget you are comfortable with. bikbaji allows you to set limits on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded during the active period — no exceptions.
Types of Limits Available
- Daily Deposit Limit: The maximum amount (in BDT) you can deposit to your bikbaji account within any 24-hour period.
- Weekly Deposit Limit: The maximum total deposits allowed across any rolling 7-day period.
- Monthly Deposit Limit: The maximum total deposits allowed across any calendar month.
- Session Loss Limit: The maximum amount you are willing to lose in a single gaming session before the platform prompts you to take a break.
How Limits Work
Limits take effect immediately when set. If you wish to lower a limit, the change is applied immediately. If you wish to raise a limit, a mandatory 7-day cooling-off period applies before the increase takes effect — this delay is intentional and is designed to prevent impulsive decisions during moments of emotional gambling. You can set or adjust your limits at any time through the Responsible Gaming section of your account settings.
Recommended Starting Points
As a general guide for players in Bangladesh, bikbaji recommends setting your monthly deposit limit to no more than 5–10% of your monthly disposable income. For example, if your monthly disposable income is ৳20,000, consider setting a monthly deposit limit of ৳1,000–৳2,000. Gambling should complement your leisure budget, not replace it.
Budget Before You Play
Before each session, decide exactly how much you are comfortable spending and set that as your session budget. When the budget is gone, the session ends — regardless of whether you are winning or losing. This simple habit significantly reduces the risk of gambling-related financial harm.
6 Time-Out & Cool-Off Features
A time-out is a shorter, less formal break from gambling that allows you to step back from the platform without committing to a full self-exclusion. Time-outs are ideal for players who notice they have been spending more time than intended on the platform and want to reset their habits.
Available Time-Out Periods
- 24-Hour Break: Locks your account for one full day. Ideal after an emotionally charged session or a significant loss.
- 7-Day Break: A week-long pause that allows you to reassess your gambling habits without long-term commitment.
- 30-Day Break: A one-month cool-off period suited to players who want to take stock of their activity over a longer horizon.
Session Time Reminders
bikbaji can send you session duration reminders during active play. You can configure reminders to alert you after 30 minutes, 1 hour, or 2 hours of continuous activity on the platform. These reminders appear as on-screen notifications and are designed to prompt a natural break in your session. You can configure session reminders in your account settings at any time.
Reality Check Prompts
Reality check prompts are periodic notifications that display a summary of your current session — including time elapsed, total amount wagered, and net win/loss position. Seeing this information during a session can help you make an informed decision about whether to continue or take a break. Reality check prompts can be configured to appear at 30-minute or 60-minute intervals.
Never Gamble When Tired or Stressed
Fatigue and emotional stress significantly impair decision-making and are among the most common contributors to impulsive gambling behaviour. If you are tired, anxious, upset, or have been drinking, it is best to log out and return to the platform when you are in a clearer headspace.
7 Getting Help & Player Support
If you believe your gambling is becoming a problem — or if someone close to you has expressed concern about your gambling habits — please reach out to the bikbaji support team immediately. Our agents are trained to handle responsible gaming enquiries with sensitivity and confidentiality. No judgement, no pressure. Just practical help.
How to Contact bikbaji Support
- Live Chat: Available 24/7 directly within your bikbaji account. This is the fastest way to reach our team and is recommended for urgent responsible gaming requests such as self-exclusion activation or deposit limit reductions.
- Email: Send your enquiry to support@bikbaji.net. We aim to respond to all responsible gaming emails within 4 hours (Bangladesh Standard Time, UTC+6).
What Our Support Team Can Do
- Activate or extend self-exclusion immediately on your behalf
- Set deposit, session, or loss limits on your account
- Apply a time-out or cool-off period to your account
- Provide information about external gambling support organisations in Bangladesh
- Facilitate voluntary account closure and process outstanding withdrawal balances
- Escalate your case to our responsible gaming team for follow-up if required
Speak to Our Responsible Gaming Team
Our support team is available around the clock, every day of the year. If gambling is causing you stress, financial difficulty, or relationship problems, please reach out. All responsible gaming conversations are handled in strict confidence.
support@bikbaji.net
Response time: within 4 hours (BST, UTC+6) | Live chat: instant
8 External Support Resources
bikbaji encourages any player who is struggling with gambling-related issues to seek support from qualified external organisations. Professional counselling and peer support services can provide help that goes beyond what a gaming platform can offer. The following types of organisations offer assistance to individuals affected by problem gambling:
Types of Support Available
- Counselling and Therapy: Licensed mental health professionals can help you address the psychological factors driving problem gambling behaviour through cognitive-behavioural therapy (CBT) and other evidence-based approaches. Seek referrals through hospitals in Dhaka, Chittagong, Rajshahi, and other major cities.
- Peer Support Groups: Groups modelled on the Gamblers Anonymous 12-step framework bring together individuals with shared experiences. Members support one another through recovery without professional facilitation. Meetings are confidential and attendance is voluntary.
- Family Counselling: Problem gambling affects not only the individual but also their family members. Family-focused counselling services help loved ones understand the condition and develop healthy communication strategies.
- Financial Counselling: If gambling debt has become a concern, a qualified financial counsellor can help you develop a realistic debt management plan and negotiate with creditors on your behalf.
- Crisis Helplines: If you or someone you know is in immediate psychological distress related to gambling, Bangladesh's mental health crisis services can provide emergency support. The National Mental Health Helpline (Kaan Pete Roi) provides confidential listening services.
Seeking Help in Bangladesh
While dedicated gambling-specific support infrastructure in Bangladesh is still developing, general mental health and financial counselling services are available through both public hospitals and private practitioners in major urban centres including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. We encourage players to consult their primary healthcare provider as a first point of contact.
Seek Professional Help Without Delay
Problem gambling is a treatable condition. The sooner you seek help, the easier recovery tends to be. Do not wait until gambling has caused severe financial or relationship damage before reaching out to a professional. Early intervention makes a significant difference to outcomes.